|
268
|
Is the tap located inside your home or outside?
|
|
|
|
|
|
4
|
Can you smell gas in the property?
|
Dropdown
|
Boiler / Heating
|
|
|
|
6
|
What type of problem can we help you with?
|
Dropdown
|
Security
|
|
|
|
7
|
Is the door normally operated by a smart lock, internet or electronic controls?
|
Dropdown
|
Security
|
|
|
|
8
|
Is the door for a detached garage?
|
Dropdown
|
Security
|
|
|
|
9
|
What is the problem with the door?
|
Dropdown
|
Security
|
|
|
|
10
|
Is there another door than can safely and securely provide access or exit?
|
Dropdown
|
Security
|
|
|
|
11
|
What is the problem with your keys?
|
Dropdown
|
Security
|
|
|
|
12
|
Do you have another set of keys for the door?
|
Dropdown
|
Security
|
|
|
|
13
|
Can you securely and safely leave your home by another door?
|
Dropdown
|
Security
|
|
|
|
14
|
Can you securely and safely access your home by another door?
|
Dropdown
|
Security
|
|
|
|
15
|
What is the problem with the window?
|
Dropdown
|
Security
|
|
|
|
16
|
Can you safely and securely open another window?
|
Dropdown
|
Security
|
|
|
|
17
|
What kind of pest do you have?
|
Dropdown
|
Pest
|
|
|
|
18
|
Where at your home is the problem?
|
Dropdown
|
Pest
|
|
|
|
19
|
Have you seen the pest or noticed any visible signs of its presence, such as waste it may have left behind?
|
Dropdown
|
Pest
|
|
|
|
20
|
Where in your home is the issue with your tap(s)?
|
Dropdown
|
Taps
|
|
|
|
22
|
What problem are you having with your tap(s)?
|
Dropdown
|
|
|
|
|
24
|
Is the noise constant or occasional?
|
Dropdown
|
Noisy Heating Pipes
|
|
|
|
26
|
Where is the blockage?
|
Dropdown
|
Blockage
|
|
|
|
27
|
Is the blocked toilet inside your home or an outside toilet?
|
Dropdown
|
Blockage
|
|
|
|
28
|
Do you have another accessible working toilet?
|
Dropdown
|
Blockage
|
|
|
|
29
|
Is your toilet a conventional toilet or does it have Smart controls (heated seat for example).
|
Dropdown
|
Blockage
|
|
|
|
30
|
Where in your home is the blocked drain
|
Dropdown
|
Blockage
|
|
|
|
31
|
Please tell us more about the location of the blockage.
|
Dropdown
|
Blockage
|
|
|
|
32
|
Please tell us more about the location of the blockage.
|
Dropdown
|
Blockage
|
|
|
|
33
|
It may be quicker for you to try Mr Muscle or some other off the shelf unblocker. Would you be able to try this?
|
Dropdown
|
Blockage
|
|
|
|
34
|
Where in your home is the blocked pipe(s)?
|
Dropdown
|
Blockage
|
|
|
|
35
|
Is the leak constant, every few days or less often?
|
Dropdown
|
Toilet
|
|
|
|
36
|
Is the toilet inside your home or an outside toilet?
|
Dropdown
|
Toilet
|
|
|
|
37
|
Do you have another accessible, working toilet?
|
Dropdown
|
Toilet
|
|
|
|
38
|
Is your toilet a conventional toilet or does it have Smart controls (heated seat for example)?
|
Dropdown
|
Toilet
|
|
|
|
39
|
Has access been made to see the source of the leak?
|
Dropdown
|
Toilet
|
|
|
|
40
|
Please tell us more about your problem?
|
Dropdown
|
Boiler / Heating
|
|
|
|
41
|
If there is a fault code on your boiler, please could you let me know what it is?
|
Text
|
Boiler / Heating
|
173
|
|
|
42
|
Please tell me more about the problem.
|
Dropdown
|
Boiler / Heating
|
|
|
|
43
|
Is the leak constant, every few days or less often?
|
Dropdown
|
Boiler / Heating
|
|
|
|
44
|
Is the noise constant, every few days or less often?
|
Dropdown
|
Boiler / Heating
|
|
|
|
45
|
Is the problem constant, every few days or less often?
|
Dropdown
|
Boiler / Heating
|
|
|
|
46
|
Is the problem constant, every few days or less often?
|
Dropdown
|
Boiler / Heating
|
|
|
|
47
|
Is your thermostat a traditional white box or a Smart thermostat?
|
Dropdown
|
Boiler / Heating
|
|
|
|
48
|
What problem are you having with your radiators?
|
Dropdown
|
Boiler / Heating
|
|
|
|
51
|
How many radiator(s) are cold?
|
Dropdown
|
Boiler / Heating
|
|
|
|
52
|
How many radiators are not cooling down?
|
Dropdown
|
Boiler / Heating
|
|
|
|
269
|
Is the tap Inside your home or Outside?
|
Dropdown
|
|
|
|
|
53
|
What is the problem with your radiator valves?
|
Dropdown
|
Boiler / Heating
|
|
|
|
56
|
What is the specific problem?
|
Dropdown
|
Boiler / Heating
|
|
|
|
57
|
Where abouts is the location of the leak?
|
Dropdown
|
Leak
|
|
|
|
58
|
Is the leak constant, every few days or less often?
|
Dropdown
|
Leak
|
|
|
|
59
|
Is the leak coming from the body of the taps or the pipes which take the water to the tap?
|
Dropdown
|
Leak
|
|
|
|
60
|
Where in your home is leaking pipes?
|
Dropdown
|
Leak
|
|
|
|
61
|
Is the leak from the house plumbing or a flexible hose attached to an appliance?
|
Dropdown
|
Leak
|
|
|
|
62
|
Is your leak through the ceiling or wall?
|
Dropdown
|
Leak
|
|
|
|
63
|
Has access been made to see the source of the leak?
|
Dropdown
|
Leak
|
|
|
|
64
|
Is the leak from the radiator body or the connecting pipes and valves?
|
Dropdown
|
Leak
|
|
|
|
65
|
Is the radiator a standard model, towel rail or designer radiator?
|
Dropdown
|
Leak
|
|
|
|
66
|
Is the leak constant, every few days or less often?
|
Dropdown
|
Leak
|
|
|
|
67
|
Has access been made for our engineer to safely reach the problem?
|
Dropdown
|
Leak
|
|
|
|
71
|
Are you reporting a car breakdown?
|
Dropdown
|
|
|
|
|
72
|
Are you completely without water in the property?
|
Dropdown
|
Boiler / Heating
|
|
|
|
73
|
Please tell us more about your problem?
|
Dropdown
|
Electrical
|
|
|
|
74
|
Is the drain still working properly or is it blocked?
|
Dropdown
|
Smelly Drains
|
|
|
|
75
|
Are you experiencing a leak from one of your pipes?
|
Dropdown
|
Noisy Heating Pipes
|
|
|
|
76
|
What type of tap is at fault?
|
Dropdown
|
Taps
|
|
|
|
77
|
What appliance are you making a claim on?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
78
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
79
|
|
|
79
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
81
|
|
|
80
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
81
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
82
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
83
|
|
|
83
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
84
|
|
|
84
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
85
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
86
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
87
|
|
|
87
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
88
|
|
|
88
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
89
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
90
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
91
|
|
|
91
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
92
|
|
|
92
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
93
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
94
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
95
|
|
|
95
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
96
|
|
|
96
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
97
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
98
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
99
|
|
|
99
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
100
|
|
|
100
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
101
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
102
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
103
|
|
|
103
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
104
|
|
|
104
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
105
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
106
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
107
|
|
|
107
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
108
|
|
|
108
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
109
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
110
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
111
|
|
|
111
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
112
|
|
|
112
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
113
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
114
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
115
|
|
|
115
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
116
|
|
|
116
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
117
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
118
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
119
|
|
|
119
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
120
|
|
|
120
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
121
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
122
|
|
|
122
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
123
|
|
|
123
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
124
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
125
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
126
|
|
|
126
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
127
|
|
|
127
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
128
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
129
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
130
|
|
|
130
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
131
|
|
|
131
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
132
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
133
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
134
|
|
|
134
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
135
|
|
|
135
|
Is the appliance integrated or free standing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
136
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
137
|
What is the make of the appliance?
|
Text
|
Kitchen Appliance
|
138
|
|
|
138
|
How old is the appliance?
|
Numeric
|
Kitchen Appliance
|
139
|
|
|
139
|
What is the fault you are currently experiencing?
|
Dropdown
|
Kitchen Appliance
|
|
|
|
140
|
What is the nature of your problem?
|
Dropdown
|
Toilet
|
|
|
|
141
|
Is the problem, constant, every few days or less often?
|
Dropdown
|
Toilet
|
|
|
|
142
|
Is the toilet inside your home or an outside toilet?
|
Dropdown
|
Toilet
|
|
|
|
143
|
Do you have another accessible working toilet?
|
Dropdown
|
Toilet
|
|
|
|
144
|
Is your toilet a Conventional toilet or does it have Smart controls, for example, a heated seat?
|
Dropdown
|
Toilet
|
|
|
|
145
|
Have you made access for our plumber to see the source of the problem?
|
Dropdown
|
Toilet
|
|
|
|
146
|
Is the problem in your home or outside/in detached outbuildings?
|
Dropdown
|
Electrical
|
|
|
|
147
|
Which room is the fault in?
|
Dropdown
|
Electrical
|
|
|
|
148
|
What is the issue?
|
Dropdown
|
Electrical
|
|
|
|
149
|
Are you able to cook or use your fridge / freezer?
|
Dropdown
|
Electrical
|
|
|
|
150
|
Are more than half of the lights in the room not working?
|
Dropdown
|
Electrical
|
|
|
|
151
|
What is the issue?
|
Dropdown
|
Electrical
|
|
|
|
152
|
How many sockets are affected?
|
Dropdown
|
Electrical
|
|
|
|
153
|
Is the problem currently impacting other houses in your street?
|
Dropdown
|
Electrical
|
|
|
|
154
|
Is the problem impacting the rest of your home?
|
Dropdown
|
Electrical
|
|
|
|
155
|
Are your security lights attached to your home on the ground floor?
|
Dropdown
|
Electrical
|
|
|
|
156
|
Where in your home is the lighting fault?
|
Dropdown
|
Electrical
|
|
|
|
157
|
Do you have external security lights and are they affected?
|
Dropdown
|
Electrical
|
|
|
|
160
|
Is your shower an electric or power shower?
|
Dropdown
|
Electrical
|
|
|
|
161
|
Do you have power to the rest of your home?
|
Dropdown
|
Electrical
|
|
|
|
162
|
Have you lost power in your whole home or other key areas? E.g. kitchen, bathroom, stairs / landing
|
Dropdown
|
Electrical
|
|
|
|
164
|
Is there a leak coming from the ceiling / wall?
|
Dropdown
|
Shower / Bath
|
|
|
|
167
|
Are more than half of the lights in the room not working?
|
Dropdown
|
Electrical
|
|
|
|
168
|
Please describe what your issue is
|
Text
|
Other
|
258
|
|
|
169
|
Does the leak only occur when the shower / bath is on?
|
Dropdown
|
Blockage
|
|
|
|
170
|
If there is a fault code on your boiler, please could you let me know what it is?
|
Text
|
|
|
|
|
171
|
Which alarm are you experiencing issues with?
|
Dropdown
|
Alarms
|
|
|
|
172
|
Which heating source are you having problems with?
|
Dropdown
|
Other Heating Source
|
|
|
|
173
|
What is the make of your boiler?
|
Make
|
|
174
|
|
|
174
|
What is the age of your boiler?
|
Age
|
|
175
|
|
|
175
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
176
|
What is the make of your boiler?
|
Make
|
|
177
|
|
|
177
|
What is the age of your boiler?
|
Age
|
|
178
|
|
|
178
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
179
|
|
|
179
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
180
|
What is the make of your boiler?
|
Make
|
|
181
|
|
|
181
|
What is the age of your boiler?
|
Age
|
|
182
|
|
|
182
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
183
|
|
|
183
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
184
|
What is the make of your boiler?
|
Make
|
|
185
|
|
|
185
|
What is the age of your boiler?
|
Age
|
|
186
|
|
|
186
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
187
|
|
|
187
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
188
|
What is the make of your boiler?
|
Make
|
|
189
|
|
|
189
|
What is the age of your boiler?
|
Age
|
|
190
|
|
|
190
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
191
|
|
|
191
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
192
|
What is the make of your boiler?
|
Make
|
|
193
|
|
|
193
|
What is the age of your boiler?
|
Age
|
|
194
|
|
|
194
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
195
|
|
|
195
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
196
|
What is the make of your boiler?
|
Make
|
|
197
|
|
|
197
|
What is the age of your boiler?
|
Age
|
|
198
|
|
|
198
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
199
|
|
|
199
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
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200
|
What is the make of your boiler?
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Make
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201
|
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201
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What is the age of your boiler?
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Age
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|
202
|
|
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202
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If there is a fault code on your boiler, please let us know what it is
|
Text
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203
|
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203
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Do you have a hot water cylinder connected to your boiler?
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Dropdown
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204
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What is the make of your boiler?
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Make
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205
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205
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What is the age of your boiler?
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Age
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206
|
|
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206
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If there is a fault code on your boiler, please let us know what it is
|
Text
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207
|
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207
|
Do you have a hot water cylinder connected to your boiler?
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Dropdown
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208
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Is the problem constant, every few days or less often?
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Dropdown
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209
|
What is the make of your boiler?
|
Text
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|
210
|
|
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210
|
What is the age of your boiler?
|
Text
|
|
211
|
|
|
211
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
212
|
|
|
212
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
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|
|
|
|
213
|
What is the make of your boiler?
|
Text
|
|
214
|
|
|
214
|
What is the age of your boiler?
|
Text
|
|
215
|
|
|
215
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
216
|
|
|
216
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
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|
|
|
|
217
|
What is the make of your boiler?
|
Text
|
|
218
|
|
|
218
|
What is the age of your boiler?
|
Text
|
|
219
|
|
|
219
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
220
|
|
|
220
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
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221
|
Have you lost all heating in your whole room?
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Dropdown
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222
|
What is the make of your boiler?
|
Text
|
|
223
|
|
|
223
|
What is the age of your boiler?
|
Text
|
|
224
|
|
|
224
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
225
|
|
|
225
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
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|
|
|
|
226
|
Please tell us, are you able to contain the leak?
|
Dropdown
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|
|
|
|
227
|
What is the make of your boiler?
|
Text
|
|
228
|
|
|
228
|
What is the age of your boiler?
|
Text
|
|
229
|
|
|
229
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
230
|
|
|
230
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
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|
|
|
|
231
|
Please tell us, are you able to contain the leak?
|
Dropdown
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232
|
Has access been made to see the source of the leak?
|
Dropdown
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|
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|
233
|
Please tell us, are you able to contain the leak?
|
Dropdown
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|
|
|
|
234
|
Please tell us, are you able to contain the leak?
|
Dropdown
|
|
|
|
|
235
|
What is the make of your boiler?
|
Text
|
|
236
|
|
|
236
|
What is the age of your boiler?
|
Text
|
|
237
|
|
|
237
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
238
|
|
|
238
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
239
|
What is the make of your boiler?
|
Text
|
|
240
|
|
|
240
|
What is the age of your boiler?
|
Text
|
|
242
|
|
|
241
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
242
|
|
|
242
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
243
|
What is the make of your boiler?
|
Text
|
|
244
|
|
|
244
|
What is the age of your boiler?
|
Text
|
|
245
|
|
|
245
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
246
|
|
|
246
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
247
|
What is the make of your boiler?
|
Text
|
|
248
|
|
|
248
|
What is the age of your boiler?
|
Text
|
|
249
|
|
|
249
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
250
|
|
|
250
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
251
|
Please tell us, are you able to contain the leak?
|
Dropdown
|
|
|
|
|
252
|
What is the make of your boiler?
|
Text
|
|
253
|
|
|
253
|
What is the age of your boiler?
|
Text
|
|
254
|
|
|
254
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
255
|
|
|
255
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
256
|
Please tell us, are you able to contain the leak?
|
Dropdown
|
|
|
|
|
257
|
What is the issue?
|
Dropdown
|
|
|
|
|
258
|
Please confirm the nature of the fault you are reporting?
|
Dropdown
|
|
|
|
|
259
|
What is the make of your boiler?
|
Text
|
|
260
|
|
|
260
|
What is the age of your boiler?
|
Text
|
|
261
|
|
|
261
|
If there is a fault code on your boiler, please let us know what it is
|
Text
|
|
262
|
|
|
262
|
Do you have a hot water cylinder connected to your boiler?
|
Dropdown
|
|
|
|
|
263
|
Is a kitchen appliance causing the problem?
|
Dropdown
|
|
|
|
|
264
|
How many taps are affected?
|
Dropdown
|
|
|
|
|
266
|
Is your condensate pipe inside your home or outside?
|
Dropdown
|
|
|
|
|
267
|
Is the fault near the waste pipe of the toilet?
|
Dropdown
|
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